Admin Center Guide: User Management

Locating User Management

User Management is housed within the Identity & Access Management section of the Admin Center.

1. Log in to your Acadeum Admin Account
2. Click Settings directly under the Admin header on the left navigation pane
3. You will be redirected to the Admin Center dashboard tailored to your specific user role
4. Click User Management located under Identity & Access Management

Note: Admin users cannot be deleted; Student records can only be deleted by Acadeum when merging into a duplicate student record. Please contact Acadeum Support for assistance with student duplicates.              

Managing Existing Users

The User Management dashboard displays a list of all users, their email addresses, titles, and assigned roles.

Finding a User

Use these tools to navigate the user list:

• Filter: Sort by account Status (e.g., Active, Verified, etc.) or Role (Image A)
  • Note: To view only accounts currently in Active status, use the Status filter 
• Search: Locate specific individuals by Name, Email, or Title (Image B)
• Pagination: Click through pages if your institution has a large volume of users (Image C)

Available Actions

Click the 3-dot menu icon on the far right of any user row to perform the following:

• See User Details: View or edit name, title, phone, and role
• See User Log: Check login history and success status
• Send Password Reset: Trigger a reset email for locked-out users. (Note: These links expire quickly)
• Reassign Role: Update permissions
• Deactivate User: Disable access while preserving data history. Once deactivated, accounts can only be reactivated via Acadeum Support

Tip: If a user's email address changes, you must deactivate the old account and create a new one. Admin email addresses cannot be edited directly.

Creating New User Accounts

Only existing Institution Administrators have the authority to add new users.

1. Click the +CREATE USER button
2. Select the account type (Individual or Group or office account)
   • Group or office account must be toggled on in order to create group accounts (see image below)
3. Complete the required fields marked with an asterisk (*)
4. Assign a Role (refer to Admin Center: Role Management for permission details)
5. Set Data Transfer options. (The default is No; consult your Partner Success Manager before changing this.)
6. Click CREATE

Individual vs. Group Accounts