Please review Admin Center: Payment Settings prior to changing any payment settings.

If this is your first time to setup ACH payment methods, please refer to Manage New ACH Settings (HI Onboarding).

ACH ID Authorization

When adding a new bank account, you must have your bank authorize Stripe's ACH IDs for the new bank account in order to process ACH transactions (debits and credits).

How to manage existing ACH payment methods?

Occasionally, Home Institutions may need to update their ACH payment settings. This often occurs when you create a new bank account with your institution's existing bank or when your institution changes banking relationships.

1. Click on Payment Settings in Acadeum Wallet section of the Admin Center.
2. In the Primary Payment Method section, select the 3-dot menu to the right of the existing Bank Account preview.
3. Click See Details to see information about the existing ACH account.
    
4. On the detailed Manage Bank Account page, select the 3-dot menu, then choose Delete.
   
5. A Delete ACH Account pop-up window will appear. Since Home Institutions must always have an active ACH payment method, the new bank account must be entered and confirmed before the old bank account will be fully removed from Payment Settings.
   • Note: Should the ACH update process fail for the new account, the existing/old bank account information will reappear to serve as the active ACH account. The steps above must then be repeated.
6. Click the Add Payment Method button to proceed or Cancel to retain the existing/old ACH information.
   
    

7. Complete the required ACH settings as indicated by the Red asterisk*, then select Save.

   • IMPORTANT:  If your account number has fewer than 12 digits, it will be rejected. To resolve this, add 0s to the beginning of the number until 12 digits are reached. For example, if your account number is 123456789, change it to 000123456789.

   
   
    

8. A few days after completing the ACH steps above, you must confirm microdeposits to finalize your ACH setup. If these microdeposits are not confirmed, the old bank account information will reappear as to serve as the default ACH account.