[HI] Admin Guide: Student Registration Requests

Navigating the Student Requests Page

The Student Requests page uses a tabbed layout to separate active requests from historical records:

• New: Displays active requests from students awaiting your institutional action (Image A)
• Finalized: Lists requests where action has already been taken, such as those that are approved, denied, canceled, or expired (Image B)

Reviewing and Processing Requests

When a student requests a course that your institution has pre-mapped and approved, it will appear in the New tab.

To View and Action a Request

1. Click Student Requests in the left navigation pane
2. Click New Requests
3. Click Review next to a student's name
4. After reviewing the details, select Approve or Deny in the bottom right corner

Approving a Request

1. Ensure a Course Substitute is assigned (this is required for approval)
2. Click Approve

Result: The student receives an approval email, and the request is sent to the Teaching Institution (TI) for final review

Tracking for HIs: Monitor these under the Live tab on the Manage Enrollments page

Tracking for TIs: Once enrollment requests are approved by the Teaching Institution, they will move from the Student Requests page to Manage Enrollments> Teaching Enrollments >Accepted tab                                                               

Denying a Request

1. Click Deny within the student request
2. Enter the reason for the denial in the pop-up box
3. Click Deny again

Result: The student is notified via email of the denial and the reason provided

Completing Missing Student Information

All student profile information must be complete before you can approve a registration request.

Identifying Incomplete Records in New Requests tab

• Black Text: Student names in black indicate required information is missing
• Blue Text: Student names in blue indicate the profile is complete                                                                       

Methods to Complete Profiles

• Manual Update: Click Add Student within the request, fill in the missing fields, and click Add Student at the bottom right of the page
• Student Request: Click Send Email to Student, at the bottom left of the page, to send an automated request for them to complete their own profile details 

Understanding Finalized Request Statuses

Once a request is no longer active, it moves to the Finalized tab (see image below) with one of the following statuses: